At Bimzib, we strive to ensure your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, our return policy is designed to provide you with a hassle-free experience.
1. Returns:
You may return unworn, unwashed, and undamaged items within 30 days of the purchase date. The item must be in its original condition, with all tags attached.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at [email protected] or call us at (+1) 307-310-5565. Our team will guide you through the return process and provide you with a return authorization.
3. Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refund Processing:
Upon receiving the returned items, we will inspect them to ensure they meet our return policy criteria. Once approved, refunds will be processed to the original method of payment. Please allow 3-5 business days for the refund to reflect on your account.
5. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
6. Contact Information:
- Phone: (+1) 307-310-5565
- Email: [email protected]
- Address: Derwent Point, 312 Goswell Rd, London,EC1V 7AF
7. Exceptions:
Certain items, such as final sale items, lingerie, and swimwear, are not eligible for return. Additionally, any items not in their original condition or without tags will not be accepted.
Bimzib reserves the right to refuse returns that do not comply with our policy.
By shopping with Bimzib, you acknowledge and agree to our return policy. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. We are here to assist you.