1. Can I change contents within my order?
Unfortunately, we are not able to update or make any changes to an order once the order has been placed. Please ensure that the styles, sizes, colors, shipping address, billing address, email address, and preferred shipping method are correct before checking out, as we will not be able to make changes to your order after it is placed.
2. Can I cancel my order?
If you would like to cancel an order, please contact our customer service team at [email protected] or call us at (+1) 307-310-5565. Depending on when the order is placed, we may or may not be able to change or cancel orders.
3. How can I check the status of my order?
After placing an order, you will receive an order confirmation email with your order number. When your order ships out, you will receive a shipment confirmation email with the tracking number. If you have a customer account with us, you can track the status of all your orders in your account.
4. Do you offer price adjustments?
We are happy to offer price adjustments for products discounted within a 3-day time period. Beyond the 3-day window, we are unable to provide price adjustments.
5. Can I update my shipping address after submitting my order?
Depending on the state of the order, our customer service team may be able to assist with updating an address before the order has shipped. Please reach out to [email protected] if you need assistance with updating the shipping destination.
Please note that we cannot guarantee an update will occur before the order has shipped. Bimzib is not responsible for incorrect addresses. If an address needs to be updated in transit, we recommend reaching out to the courier service to redirect the package.
6. When can I expect to receive my refund?
If returning to a Happy Returns Return Bar, your refund is initiated instantly. If returning via mail, once your return has been delivered to Bimzib warehouses, please allow 3-5 business days for it to be processed. Once processed, your refund will be issued, and you will receive a refund confirmation email. Refunds are always issued to the original method of payment. Please note: dependent on the bank/credit card provider, refunds may take up to 10 business days to reflect on your statement.